Refund policy

At IRONSKIN, we stand behind the quality of our products. If something’s not quite right, we’ll make it right.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• In original condition with no damage
• Unused (we are fine with you installing to see fitment but they must not be used)
• With original packaging and tags included
• Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

Email us at info@ironskin.au to request a return. If approved, we’ll send you:

• A prepaid return shipping label
• Instructions on how and where to send your package

Return Address:
IRONSKIN
Unit 2 / 2122 Sydney Road
Campbellfield VIC 3061

Note: Returns sent without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns on:

• Custom or personalised items
• Gift cards
• Final sale or clearance items (unless faulty)

If you're unsure whether your item is eligible, contact us before placing your order.

Damages or Issues

Please inspect your order on arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can sort it out.

Exchanges

Need a different item? The fastest way is to place a new order and return your original item using the process above.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval. If approved, your refund will be processed back to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@ironskin.au.